Legal — Terms & Consumer Information
Policies that govern purchases, cancellations, privacy and data requests for Newoption workshops across Canada.
Terms of Service
By booking or purchasing a workshop with Newoption you agree to these terms. Newoption provides floral workshops, classes and online sessions; all bookings are subject to availability, studio rules and applicable provincial consumer protection laws.
- Bookings: confirmed after full payment unless explicitly stated otherwise.
- Age & safety: some workshops may have age limits; participants follow instructor safety instructions.
- Intellectual property: workshop materials and designs are for personal use; commercial reproduction requires written consent.
Refund & Cancellation Policy (Canada)
We follow Canadian consumer protection principles. Specifics may vary by province; below is a general policy:
| Situation | Policy |
|---|---|
| Cancellation by customer (7+ days) | Full refund or credit transfer to another class. |
| Cancellation (less than 7 days) | 50% refund or credit, unless a replacement participant is provided. |
| Cancellation by Newoption | Full refund or alternative date offered. |
For group bookings or corporate sessions, bespoke terms apply; contact our team for agreement details.
Privacy & Data Protection
Newoption collects only necessary personal data for bookings and communications. We comply with Canadian privacy obligations (PIPEDA) and provincial rules where applicable. See our full Privacy Policy for details on retention, third-party processors, and rights to access, correct, or delete your data.
If you are a resident of Canada and wish to exercise privacy rights, use the form below to submit a request.
Accessibility & Accommodation
Our studios strive to be accessible. If you require accommodation for mobility, sensory or other accessibility needs, please notify us in advance and we will make reasonable efforts to assist you.
- Wheelchair access at selected venues; ask when booking.
- Quiet spaces and sensory adjustments available by request.
- Assistive services: we will work with you to provide reasonable support.
Detailed Policies & Consumer Resources
Provincial consumer protection statutes vary. For Ontario residents, the Consumer Protection Act provides specific remedies for unfair practices. Nationwide, the Competition Bureau and PIPEDA govern business practices and data handling.
Requests for refunds should include booking reference, name, and reason. Refunds processed to the original payment method within 7–14 business days after approval.
Workshops that take place at partner venues or use third-party suppliers are subject to additional terms; Newoption will disclose any relevant supplier details at booking.
Data Access / Consumer Request
Use this form to request access to your personal data, corrections, deletion, or to submit a refund/cancellation query. We will respond within 30 days as required by applicable Canadian privacy laws.
